Refund Policy

Returns & Refund Policy – Twinkles Cosmetics

Effective Date: [Insert Date]

At Twinkles Cosmetics, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund guidelines below.

1. Return Eligibility

We accept returns under the following conditions:

Return requests must be made within [14–30] days of the delivery date.
Items must be unopened, unused, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.

❗ Due to hygiene and safety standards, we cannot accept returns on opened or used cosmetic products, unless they are damaged or defective upon arrival.

2. Non-Returnable Items

The following items are final sale and not eligible for return:

Opened or used makeup/skincare products
Gift cards
Promotional or clearance items
Items marked “Final Sale” at checkout

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [3–5 days] of receiving your order. Include:

Your order number
A clear photo of the product and packaging
A description of the issue

We will provide a replacement or refund at no additional cost, depending on the situation.

4. How to Initiate a Return

To request a return, email us at [Insert Customer Service Email] with the subject “Return Request – Order #[YourOrderNumber]”. Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (e.g. damaged or wrong item).

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within [5–10 business days].
Shipping costs are non-refundable, unless the return is due to our error.

6. Exchanges

We do not currently offer direct exchanges. If you wish to replace an item, please return the original and place a new order.

7. Late or Missing Refunds

If your refund hasn’t posted after 10 business days:

Check with your bank or credit card provider.
Then contact us at [Insert Email] for further assistance.

8. Contact Us

For any questions or assistance with your return:

📧 Email: [Insert Email]
📍 Address (if returns are mailed to your location): [Insert Return Address]
📞 Phone (optional): [Insert Phone Number]